FAQ's

  • Membership:
    • I am joining after the pool season started; will my membership fee be pro-rated?
      •  Membership are not pro-rated. However, there is an end of season membership August 1 thru Labor Day that is offered at a discount.
    • My child is the only one in the family that uses the pool; can he/she join as an individual?
      • New Membership Category! We have a teen membership - ages 13-17. Please see Teen Membership.
    • My family is one adult and one senior; do I have to pay the family rate?
      • You may join as one individual and one senior.
    • My family is one adult, one senior and one child; is the family rate discounted for the senior?
      • Not at this time.
    • Do you have a membership category for a single parent and one child?
      • There is no special category. A family of 2 is a family membership.
    • My niece/nephew is visiting for the summer; can I add him/her to my family membership?
      • The definition of a Family membership, as stated in the By-Laws, does not include nieces or nephews. The question of adding a niece or nephew to a Family membership has been raised to the Board of Trustees in the past. The policy has been to treat the niece or nephew the same way as a family babysitter is treated and to charge accordingly. The same holds true for grandchildren.
      • For shorter visits, you may be able to take advantage of the pre-purchased Guest Pass.
    • I can not afford to join the pool, is financial assistance available?
      • There is a limited amount of assistance available so that families suffering financial hardship can join the pool. Families in need pay a portion of the membership fee and the balance comes from contributions made by generous members and grant money from other organizations. Families applying for financial assistance must complete an additional application and provide a copy of last year's income tax return. To receive a financial assistance application, return a completed resident registration form and indicate that financial assistance is requested. Please see Financial Aid for more information. 
  • Pool Use:
    • When is the pool open?
    • I am a Madison resident w/o a membership; can I use the pool?
      • As the guest of a member, a Madison resident is welcome on weekdays only. All guests must be accompanied by a member who assumes responsibility for the guest’s conduct. Madison residents are limited to weekdays to be welcomed as escorted guests because they have the opportunity to join the pool. See the Guest Rules section of the Rules page. All guests are charged a fee. See Fees.
    • Can I buy a day pass for the pool?
      • We do not offer day passes for the swim season. However, you may use the pool as the guest of a member, but if you are a Madison resident, you may only be a guest on a weekday. All guests are charged a fee. See Fees.
    • Can a child enter the pool without an adult?
      • Children must have a responsible adult 18 or older with them on the pool grounds. Adults are responsible for the conduct of their children/guests.  Non-swimming children may enter the 2-3 foot section of the pool and may enter the 3-4 foot section of the pool, if there is an parent/guardian at their side. A child who is less than 10 years old and has passed the Deep Water Test may enter the water in any section of the Main Pool without an adult.
    • Can I swim during home swim meets?
      • Swimming is limited during home swim meets. The deep water tank is closed. The lanes in the 5 and 4 foot sections are used for the meets. Only a portion of the 4 foot section and 3 foot section of the Main Pool and the Wading Pool are available for use. 
  • Fobs:
    • Why do I have a fob?
      • A fob (tag) is issued to every member and it serves many purposes. Your fob certifies that you belong to the pool for the current year and it serves as identification in the event of an emergency. Each fob has a unique identifier to the member.  Photographs are taken of all members and are kept on our internal Community Pass server.  Fobs do not need to be worn.
    • Will I receive my pool fobs in the mail?
      • Fobs are picked up at the Front Desk. If you joined pre-season, your fob will be on opening day. Each day of Memorial Day weekend, fobs are distributed by staff from tables set up in the front of the pool. You must show proof of identification and residence when you pick up your fob(s). 
    • We are new family members; why was my 12 year old given a red wristband?
      • For safety reasons, all new members 12 and under are restricted to the shallow end (2-3 foot section) of the pool until they pass the Deep Water Test proving to pool management that they can swim well enough to be permitted in water over their head. 
    • My child passed the Deep Water Test last year; why did he/she get a red wristband?
      • If your child passed the Deep Water Test in the last two weeks of the previous season, they must take the Deep Water Test again. For safety reasons, we need to ensure that your child has retained the ability to swim well enough to be permitted in water over their head.
    • What happens if I forget my fob?
      • If you forget your fob, we will ask to see a valid ID to verify your membership.
    • What happens if I lose my fob?
      • You must pay for a replacement fob. 
    • Can friends of my family borrow my fob?
      • Borrowing a fob is considered theft of service. If you are caught doing so, your membership will be suspended for 2 weeks. See Rules.
  • Babysitter:
    • I paid to add a babysitter to my family membership; can that babysitter sign in guests?
      • If, as part of his/her duties, a babysitter 18 or older is asked by an adult family member to take playmates of the children he/she is supervising to the pool, he/she may sign in those playmates as guests. A babysitter is not permitted to go to the pool without the children he/she supervises. See Babysitter.
    • My babysitter is not a member; can she bring my kids to the pool?
      • Since your babysitter is not a member on her own, and she has not been added to your family membership as a babysitter, she must be signed in as a guest. See the answer to “Can members under 18 sign in guests?” below.
  • Guests:
    • I am a Madison resident w/o a membership; can I come as a guest?
      • Madison residents are welcome as guests from Monday through Friday.  Madison residents must be escorted by members at all times. All guests, regardless of residency, must be accompanied by a member who assumes responsibility for their conduct. All guests are charged a fee. See Fees.
    • I have an individual membership; can I bring a family member as a guest?
      • Members with individual memberships are not permitted to bring family members as a guest on any day. 
    • Can members under 18 sign in guests?
      • As a general rule, you must be 18 to sign in a guest. However, permission for teenagers to bring guests to the pool while they are not accompanied by adults may be granted contingent upon whether an adult is aware that there is a guest and that adult is willing to take responsibility for the conduct of the Guest. The Guest Information Form and the Youth Guest Permission Form can completed prior to your arrival at the pool.
        1. If the member under 18 years of age has an Individual Membership, then that member may sign in a guest as long as permission is granted from the parent or guardian of the guest or the parent or guardian of the member. The guest must be at least 13 years of age.
        2. If the member has a Family Membership and both the member and the guest are at least 13 years old, then that member may sign in a guest as long as permission is granted from the parent of the member.
    • The guest I had at the pool all day wants to stay for the Moonlight Swim; do I have to pay another guest fee?
      • Yes. The Moonlight Swim is a separate event and requires a separate Guest Fee. See the Guest Rules section of the Rules page.
  • Lessons:
    • Do you have to be a member of the pool to sign up for lessons?
      • Yes. Group swim lessons are for members only and are given in the morning before the pool opens. Private lessons are available through arrangement with individual instructors and are available during regular pool hours. Guests may sign up for private lessons. A list of instructors is posted on the bulletin board. See Swim Lessons.
    • My child can only attend half of the lessons; can I pay half the price?
      • Lessons are not pro-rated.
    • Can my child attend one or two weeks of one session and one or two weeks of another session and pay for a single sesson?
      • Children signed up for lessons would be taking a full slot for both sessions and class sizes are limited. In addition, swim classes are taught from lesson plans that progress throughout the session.
    • How old does my child have to be to take Swim Lessons?
      • All Group Lessons require that your swimmer be at least 6 years old. However, there is no age limit for taking Private Lessons. Private Lessons are taught by a WSI certified Swim Instructor. Please note, if your swimmer is not potty-trained, Swim Lessons must take place in the Wading Pool. 
  • Swim Team:
    • Do you have to be a member of the pool to join the Swim Team?
      • Yes, Swim Team is for members only. Swimmers that are 13 years of age or older may join as individuals. Swimmers younger than 13 must be part of a family membership.
    • My child hasn't passed the Deep Water Test, can he/she join the Swim Team?
      • No, all Swim Team members must pass the Deep Water Test before joining the Swim Team.